Term and Conditions

1.1 Eligibility

To make purchases from J. Valentine Official Shop, you must:

• Be at least 18 years old or have parental consent
• Reside in our service areas (excluding Asia and select remote regions)
• Provide accurate and complete information during registration and checkout

1.2 Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring your account information remains current and accurate

2.1 Product Collections

J. Valentine specializes in fearless fashion expressions through our curated collections:

• ACCESSORIES: Belts, Gloves, Hats, Crowns, Leg warmers
• BOTTOMS: Pants, Shorts, Skirts
• ONE PIECES: Bodysuits, Catsuits, Caged collections
• OUTERWEAR: Jackets, Coats, Dusters
• SPECIALTY ITEMS: Masks, Sleeved pieces, Tank tops

2.2 Product Descriptions

We strive to accurately represent our products through:

• Detailed product descriptions and measurements
• High-quality images in our FireFly Catalogs
• Clear size guides and fit information

While we make every effort to display colors accurately, actual colors may vary slightly due to screen settings.

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• Orders are processed within 1-2 business days after payment confirmation
• We reserve the right to cancel any order before shipment

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels.

3.3 Pricing and Currency

All prices are displayed in US dollars. International customers are responsible for any currency conversion fees charged by their financial institutions.

4.1 Shipping Options

We offer two shipping methods to serve our global community:

Standard Shipping – $12.95

• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipping
• Includes tracking and insurance

Free Shipping

• Available for orders over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after shipping
• Includes basic tracking

4.2 International Shipping Notes

International customers are responsible for:

• Any customs duties, taxes, or import fees
• Providing accurate shipping address information
• Declaring packages appropriately for customs clearance

4.3 Delivery Issues

While we ensure proper packaging and tracking, we are not responsible for:

• Customs delays or seizures
• Incorrect addresses provided by customers
• Weather-related or carrier delays

5.1 Return Eligibility

To be eligible for return or exchange, items must meet the following criteria:

• Return requested within 15 days of receiving your order
• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Items must be returned in original packaging
• Original packing slip must be included

5.2 Return Process

Follow these steps to process your return or exchange:

1. Contact our support team at [email protected] within 15 days
2. Wait for authorization and shipping instructions
3. Package items with original packing slip and tags
4. Ship using provided instructions and tracking

5.3 Refund Information

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Original payment method
• Timeline: 5-10 business days to appear in your account
• Shipping Costs: Original shipping fees are non-refundable

All content on J. Valentine Official Shop is protected by intellectual property laws:

• All designs, logos, and brand names are trademarks of J. Valentine
• Product designs and collections are protected by copyright
• FireFly Catalogs and website content may not be reproduced without permission
• Unauthorized commercial use of our imagery or designs is prohibited

As a J. Valentine customer, you agree to:

• Provide accurate and truthful information
• Use the website for lawful purposes only
• Respect our intellectual property rights
• Not attempt to circumvent security measures
• Pay all applicable fees and charges promptly
• Comply with all applicable laws and regulations

8.1 General Limitations

J. Valentine’s liability is limited to the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability for any claim shall not exceed the purchase price
• We are not responsible for third-party actions or services

8.2 Product Use

Customers assume responsibility for:

• Proper care and maintenance of purchased items
• Following any care instructions provided
• Using products in a safe and appropriate manner

We value your privacy and protect your personal information:

• We collect only necessary information for order processing
• Payment information is processed through secure providers
• We do not sell or share your personal data with third parties
• You may request account deletion by contacting our support team

These Terms and Conditions are governed by the laws of California, United States. Any disputes shall be resolved in the courts of Sacramento County, California.

We reserve the right to modify these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

Thank you for choosing J. Valentine for your bold fashion journey. We’re committed to providing you with fearless fashion and an exceptional shopping experience.