At J. Valentine Official Shop, we believe that fearless fashion should be matched with fearless shopping confidence. Just as our collections empower you to express yourself boldly, our shipping and return policies ensure your satisfaction remains our priority.
SHIPPING INFORMATION
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods & Timeframes
We offer two shipping options to serve our global community (excluding Asia and select remote areas):
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Includes tracking and insurance
Free Shipping
- Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Includes basic tracking
International Shipping Notes
International customers are responsible for any customs duties, taxes, or import fees. We recommend declaring the package as “Returned Goods” if applicable to potentially reduce customs fees.
RETURNS & EXCHANGES
We want you to love your J. Valentine pieces as much as we do. If you’re not completely satisfied with your purchase, you may return or exchange eligible items within 15 days of receiving your order.
FINAL SALE ITEMS
Due to hygiene and safety reasons, the following items are FINAL SALE and cannot be returned or exchanged:
- Bodysuits (intimate apparel)
- Caged collections (specialized construction)
- Catsuits (full-body intimate wear)
- Masks (hygiene products)
Return Conditions
To be eligible for return or exchange, items must meet the following criteria:
- Return requested within 15 days of receiving your order
- Items must be unworn, unwashed, and in original condition
- All original tags must be attached
- Items must be returned in original packaging
- Original packing slip must be included
HOW TO INITIATE A RETURN OR EXCHANGE
Follow these steps to process your return or exchange:
- Contact Our Support Team
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
- Wait for Authorization
Our fearless support team will respond within 1-2 business days with a Return Authorization Number and shipping instructions.
- Package Your Items
Include the original packing slip and ensure items are unworn, unwashed, and in original condition with all tags attached.
- Ship Your Return
Use the provided shipping label and instructions. We recommend using a trackable shipping service.
RETURN & EXCHANGE REQUEST TEMPLATE
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear J. Valentine Support Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange: [List item names, sizes, and quantities]
Reason for Return/Exchange: [Please specify reason – size issue, damage, not as described, etc.]
Preferred Resolution: [Refund / Exchange for [specific item and size]]
Contact Information: [Your full name and email address]
Please provide instructions for returning the item(s).
Thank you,
[Your Name]
REFUND INFORMATION
Once we receive and inspect your returned items:
- Processing Time: Refunds are processed within 3-5 business days after we receive your return
- Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error
EXCHANGES
For size exchanges on eligible items:
- We’ll ship your replacement item once we receive your return
- If the requested size is unavailable, we’ll process a refund or offer store credit
- Exchanges follow the same 15-day timeline as returns
QUESTIONS?
Our bold support team is here to help you with your fearless fashion journey. Contact us at:
Email: [email protected]
Address: J. Valentine Official Shop, 1456 Timber Ridge Road, Sacramento, US 95814
Thank you for trusting J. Valentine with your bold fashion expression. We’re committed to ensuring your shopping experience matches the fearlessness of our collections.